Company
The following are common questions regarding our company. Clicking a link will show you the short answer, but you can see the full answer with the link provided.
- Do you have any testimonials I could view?
- Do you offer 24/7 technical support?
- Do you offer any discounts for non-profits?
- How do I cancel my account?
- How long has Crucial been in business?
- How many clients do you have?
- How many datacenters are your servers in?
- How many websites do you host?
- How many websites do you put on a server?
- How secure is my credit card information?
- I have a question that's not here, help!
- What are your guarantees backed by?
- What currency are your fees in?
- What do you consider excessive amounts of resources?
- What is your spam and bulk email policy?
- What is your typical support response time?
- Where is your company located?
- Where is your staff located?
- Will my information be shared or resold with any other company?
- Will your company be around for a long time?
Do you have any testimonials I could view?
You can find a compiled list of client reviews at Crucial Reviews.
Do you offer 24/7 technical support?
Yes.
Do you offer any discounts for non-profits?
We are open to solicitation for sponsorship. Each Open Source project or non-profit business is evaluated on a case-by-case basis. Submit a request if you would like to be considered.
How do I cancel my account?
Just submit a ticket to the Billing Department by logging into your account.
How long has Crucial been in business?
Since March 2006. Crucial Management and ownership has roots going back to the Internet's beginnings.
How many clients do you have?
As of February 2007, Crucial Web Hosting has just passed 500 domains with over 350 clients.
How many datacenters are your servers in?
We employ the SoftLayer datacenter for all client hosting. We have DNS and monitoring servers located in Houston and Dallas, Texas.
How many websites do you host?
The number is hard to nail down at any single point in time due to the addition of addon domains and sub-domains. The number would be placed at approximately 2,000 websites.
How many websites do you put on a server?
We monitor our servers' resource usage, and when we determine that the resource usage has reached an acceptable limit we begin provisioning a new server.
How secure is my credit card information?
We take every precaution in protecting your personal information. All credit card information is stored in an encrypted format on a private Crucial web server. Please see our Privacy Policy for more information.
I have a question that's not here, help!
Not a problem. You can ask us through live chat (the link is on the sidebar to your right), by submitting a ticket to the Pre-Sales Department, or asking on our forum.
What are your guarantees backed by?
Your money back within 101 days.
What currency are your fees in?
USD.
What do you consider excessive amounts of resources?
Your site repeatedly crashing the server you are on.
What is your spam and bulk email policy?
You can read that policy here.
What is your typical support response time?
Crucial provides a one hour technical support response time policy for all technical support tickets.
Where is your company located?
Phoenix, Arizona.
Where is your staff located?
Phoenix, Arizona.
Will my information be shared or resold with any other company?
Of course not! Check out our Privacy Policy.
Will your company be around for a long time?
Crucial will be around for a very long time.
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