Support

Crucial Web Hosting offers professional system administration 24 hours a day, 7 days a week. Technical Support is provided through our ticket system.

If you have a server-side need, like a missing library or module, then please submit a ticket so that we can promptly take care of you.

1 Hour Ticket Guarantee

We do our best to immediately respond to and fix any problems that you might be having. Our average wait time for a ticket response is 15-30 minutes, and we guarantee a reply to all technical support issues in one hour or less.

If A Service Is Down

Our support staff and Systems Administrators have automatically been alerted, so there is no need to file a support ticket. Please hold tight: we are working on it!

Already A Client?

If you're a client of Crucial Web Hosting looking to submit a billing or help request, you can do so from the account center .

Pre-Sales Questions?

If you have a sales question or general inquiry, please submit a ticket requesting assistance and we'll immediately be at your service.

Sales & Billing Hours

Monday - Friday 6am - 6pm
Saturday 9am - 6pm
Sunday Closed