While we offer around-the-clock technical support, our sales and billing departments are closed on the weekend.
|Department||Monday - Friday||Saturday||Sunday|
|Sales||9 AM - 5 PM||Closed||Closed|
|Billing||9 AM - 5 PM||Closed||Closed|
|Technical Support||24 / 7 / 365||24 / 7 / 365||24 / 7 / 365|
All times are MST (GMT-7). Sales and Billing are closed on major holidays.
If you're already a client and have a billing or technical support issue, please open a ticket at the Support Center.
We do our best to immediately respond to and fix any problems that you might be having. Our average response time for a ticket is 5 to 25 minutes, but can take longer depending on ticket volume, time of day, and day of the week.
We do not provide phone support, and here's why:
- It's inefficient. On the phone you talk with one person who has to put you on hold all the time to look into an issue. With a ticket, multiple staff members can work on an issue at the same time.
- There's no audit trail. With a ticket, we can look at your history to see if you've had this issue before. You can also review any ticket you've ever submitted to us and re-open them at a later date if the issue returns.
- We can't search. Since there's no record of the conversation, if another user has an issue similar to yours, we can't search for it.
- Excellent response time. In the same amount of time you'd spend on hold with companies who do offer phone support, we would have already responded to your ticket.