Kernel Upgrade
Resolved · Posted in General Outages, Single Server Issue
We are currently performing emergency maintenance on hardware node host-120 to address a kernel bug introduced in the latest kernel release. This bug is responsible for multiple outages over the past week.
The following containers reside on this hardware node:
- container-10
- container-11
- container-12
- container-14
- container-17
- container-20
- container-21
- container-22
- container-23
- container-24
To prevent an unplanned outage resulting in significant downtime, System Administrators will be replacing the system kernel during this emergency maintenance window. During this maintenance, customer servers will not be available on the public network.
We expect this maintenance window to last no longer than 1 hour unless additional problems are encountered which need to be addressed. We appreciate your patience as we work through this issue in order to avoid further extended downtime or data loss to client accounts.
If you have any problems with your connection to your services after this maintenance window, or if you have any questions regarding the maintenance at any point, please open a ticket with Technical Support.
We appreciate your patience during this work and welcome any feedback.
