IOS Upgrade
Resolved · Posted in General Outages, Single Server Issue
Crucial Web Hosting engineers have identified a potentially service impacting bug in the IOS code currently running on these routers. Due to continued debug messages and traceback errors appearing, engineers have scheduled a reboot of all servers to upgrade to the latest IOS code. Due to the severity of this bug, the timeframe between this notice and the maintenance window has been shortened.
| Date | Monday, September 07, 2009 |
| Services Affected | Public Network |
| Duration | 1 Hour |
Seattle, WA, Data Center
| Start Time | 01:00 PST (07:00 UCT) |
| End Time | 02:00 PST (08:00 UCT) |
During this maintenance, customers will notice a complete loss of connectivity to their servers on both the frontend and the backend. While the upgrade duration is scheduled for 1 hour, we only expect between 15-20 minutes of downtime as the routers reload and fully boot.
If you have any problems with your connection to your services after this maintenance window, or if you have any questions regarding the maintenance at any point, please open a ticket with Technical Support.
We appreciate your patience during this work and welcome any feedback.
