RAID Battery Backup Unit Replacement

Resolved · Posted in General Outages, Single Server Issue

We will be replacing the RAID battery backup unit and updating the RAID controller's firmware on a single hardware node.

Dallas Aggregate Switches Maintenance

Resolved · Posted in General Outages, Multiple Server Issue

Crucial will be will be conducting maintenance on the aggregate switches in the Dallas, TX, data center network. During this maintenance window, engineers will be upgrading the firmware on these devices to increase security and stability.

Seattle, WA, Power Outage Statement

Resolved · Posted in General Outages, System-Wide Outage

On Saturday, May 11, 2011, the Seattle, WA, data center suffered a power failure that caused all hosting servers to abruptly shutdown.

Cisco Software Bug

Resolved · Posted in General Outages, Multiple Server Issue

Crucial engineers along with Cisco TAC have identified a software bug in the Washington, DC, data center, which is causing forwarding issues for public connectivity.

Crucial Web Hosting & Support Center Power Maintenance

Resolved · Posted in General Outages, Single Server Issue

We will be performing a power maintenance on our the servers that house our primary and support websites.

Seattle Power Maintenance

Resolved · Posted in General Outages, Single Server Issue

Crucial will be performing a power maintenance on one server in our Seattle facility.

Hard Drive Swap

Resolved · Posted in General Outages, Single Server Issue

Due to a recent RAID alert, the server that the Support Center resides on will be down for maintenance to replace a hard drive.

Transport Network Maintenance

Resolved · Posted in General Outages, Network Outages

Crucial Web Hosting engineers will be conducting maintenance on the transport network that provides connectivity between the Seattle, WA, data center and the Westin building.

IOS Upgrade

Resolved · Posted in General Outages, Network Outages

Crucial Web Hosting engineers will be performing a short notice IOS upgrade on servers in the Washington, DC, data center to correct intermittent issues resulting in packet loss and latency for customers behind this router.

Aggregate Switch Maintenance

Resolved · Posted in General Outages, Single Server Issue

Crucial Web Hosting engineers have identified a hardware issue an aggregate switch which provides connectivity for servers in the Dallas, TX, data center.

Degraded Array Drive Replacement

Resolved · Posted in General Outages, Single Server Issue

While performing routine server checks, we have identified a degraded array alert for one of the servers in our Seattle, WA, data center.

RAID Battery Controller Replacement

Resolved · Posted in General Outages, Single Server Issue

We will be replacing the RAID battery controller on a single hardware node.

Global Network Maintenance

Resolved · Posted in General Outages, Network Outages

As part of Crucial's migration to its new Nationwide Backbone, Crucial engineers will be conducting maintenance on April 28, 2010. This maintenance window will serve to migrate the public network in Seattle, WA, and Washington, DC, to the new MPLS enabled network.

Kernel Upgrade

Resolved · Posted in General Outages, Single Server Issue

We are currently performing emergency maintenance on hardware node host-120 to address a kernel bug introduced in the latest kernel release. This bug is responsible for multiple outages over the past week.

RAID Card Replacement

Resolved · Posted in General Outages, Single Server Issue

While performing routine checks of the data center, we have identified an alert for one of the servers in the Seattle, WA, data center.

Aggregate Switch Hardware Issue

Resolved · Posted in General Outages, Single Server Issue

Crucial Web Hosting engineers have identified a hardware issue an aggregate switch which provides connectivity for servers in the Washington, DC, data center.

Vendor Recommended Upgrade

Resolved · Posted in General Outages, System-Wide Outage

The following notification is to inform you of an emergency maintenance event on the Crucial Web Hosting IP Network.

IOS Upgrade

Resolved · Posted in General Outages, Single Server Issue

Crucial Web Hosting engineers have identified a potentially service impacting bug in the IOS code currently running on these routers.