Aggregate Switch Maintenance

Low · Posted in General Outages, Single Server Issue

Crucial Web Hosting engineers have identified a hardware issue an aggregate switch which provides connectivity for servers in the Dallas, TX, data center.

Degraded Array Drive Replacement

Resolved · Posted in General Outages, Single Server Issue

While performing routine server checks, we have identified a degraded array alert for one of the servers in our Seattle, WA, data center.

RAID Battery Controller Replacement

Resolved · Posted in General Outages, Single Server Issue

We will be replacing the RAID battery controller on a single hardware node.

Global Network Maintenance

Resolved · Posted in General Outages, Network Outages

As part of Crucial's migration to its new Nationwide Backbone, Crucial engineers will be conducting maintenance on April 28, 2010. This maintenance window will serve to migrate the public network in Seattle, WA, and Washington, DC, to the new MPLS enabled network.

Backup Restoration Fee

Resolved · Posted in Policy Changes

This policy change concerns the act of restoring backups from our internal backup system.

Support Scope Update

Resolved · Posted in Policy Changes

We have removed DNS Zone Files from the Our Responsibility section of the support scope since this feature is now available to you in cPanel.

Kernel Upgrade

Resolved · Posted in General Outages, Single Server Issue

We are currently performing emergency maintenance on hardware node host-120 to address a kernel bug introduced in the latest kernel release. This bug is responsible for multiple outages over the past week.

RAID Card Replacement

Resolved · Posted in General Outages, Single Server Issue

While performing routine checks of the data center, we have identified an alert for one of the servers in the Seattle, WA, data center.

Aggregate Switch Hardware Issue

Resolved · Posted in General Outages, Single Server Issue

Crucial Web Hosting engineers have identified a hardware issue an aggregate switch which provides connectivity for servers in the Washington, DC, data center.

Vendor Recommended Upgrade

Resolved · Posted in General Outages, System-Wide Outage

The following notification is to inform you of an emergency maintenance event on the Crucial Web Hosting IP Network.

IOS Upgrade

Resolved · Posted in General Outages, Single Server Issue

Crucial Web Hosting engineers have identified a potentially service impacting bug in the IOS code currently running on these routers.