Are there any data compression modules available?
Yes, mod_deflate is available. You will need to modify you .htaccess file to enabled this:
Are you selling from a reseller account?
Absolutely not.
Besides hosting, what services for Magento do you provide?
We offer a number of paid services for Magento:
Can affiliates refer themselves?
No. You cannot earn a commission for referring yourself. Please see the Terms of Service for more detailed information.
Can I access my domain with and without the www?
Yes, you will be able to access your domain with and without the www prefix.
Can I buy extra IPs?
Yes. Contact support and provide justification for the extra IPs, which are $5/month.
Can I buy extra IPs?
Due to the limitations of cPanel, you cannot add IP addresses to your plan. If you require additional IP addresses, you will either need to purchase another Split-Shared plan or upgrade to Split-Dedicated, where you can have as many IP addresses as you like.
Can I buy extra IPs?
Yes. Contact support and provide justification for the extra IPs, which are $2/month for a single IP, $60 for a block or 32, and $100 for a block of 64.
Can I buy extra storage or bandwidth?
You can purchase additional disk space and bandwidth at $2/GB, which must be bought in 10 GB blocks. Disk space purchases are limited to 50 GB total.
Can I buy extra storage or bandwidth?
At this time, we have no plans to offer additional storage. However, if you go over your allocated bandwidth, pricing is $2/GB and must be bought in 10 GB blocks.
Can I buy extra storage or bandwidth?
You can scale your disk space and/or bandwidth up or down at any time depending on your needs.
Can I host multiple domain names under one hosting plan?
Yes, assuming you own them. We do not allow reselling, even if you're not making a profit. All domains must be owned by the primary account holder.
Can I remotely access my MySQL database(s) with your service?
Not on our shared hosting plans. Remote access to MySQL can be enabled for dedicated hosting clients only.
Can I use SSH to access my site?
Yes. SSH, as well as SFTP and SCP, are available on all of our hosting plans.
Can non-US residents sign up?
Absolutely!
Can you show me some Magento stores you host?
Sure, check out our Magento Showcase to see some of the stores we currently host.
Can you transfer my existing Magento store?
Yes, we can migrate your existing Magento store if your current host uses the cPanel control panel.
Do I get commission for domain name purchases?
No. Commissions are only made on our shared hosting plans.
Do I get root access?
Because we provide full management, root access is not available. If you need something done that requires root access, contact support for assistance.
Do I get root access?
Yes, you have full root access to your container.
Do I have to have a website or qualify to be an affiliate?
You don't need a website to become an affiliate, nor do you need to qualify.
Do I have to make my contact details public?
Yes and no. Anything you put as your registration information for your domain name is easily accessible by the public. This is important in case anyone wants to contact you.
Do I have to pay taxes on my earnings?
By law, if commission payments to an affiliate exceed $600.00 USD in a calendar year, and the affiliate is a resident of the United States, the affiliate will be required to provide Crucial with a signed W-9 Form for tax reporting purposes before Crucial can make additional commission payments during the same calendar year.
Do I have to register a domain name with Crucial?
Not at all. You can register a domain name with any registrar that you choose. If you want hosting for your domain with us, be sure to edit the DNS information for that domain, making sure it points to our nameservers.
Do you allow adult content to be hosted on your servers?
Yes, assuming it's legal.
Do you allow adult websites?
Yes. We are not the morality police, and don't want to be! Don't forget to read our Acceptable Use Policy and Terms of Service if you need specific examples of what we do not allow, such as child pornography, warez, and copyrighted material like MP3 files.
Do you allow mailing lists to be sent out from your servers?
Yes, but only if your application has batch processing capabilities. We recommend clients use a third-party service, such as AWeber, for doing mass mailings.
Do you allow remote MySQL access?
Yes, you can connect to your MySQL database(s) from your local computer or another website.
Do you allow the creation of cron jobs?
Yes. You can setup cron jobs through cPanel.
Do you allow the installation of custom perl modules?
Depending on the Perl module, yes. Our System Administrators will determine the compatibility of the module with our systems and provide an immediate response.
Do you allow the uploading of legal MP3 files?
Yes.
Do you charge any setup fees?
Split-Shared has a $50 setup fee. Dedicated Containers has a $100 setup fee. All setup fees are non-refundable.
Do you do any development work for Magento?
No, we just provide the hosting for Magento. Please check out our Developer Network for a list of partners that can provide additional services for Magento.
Do you have a one-click installer for Magento?
Yes, we built our own one-click installer that you can access in cPanel by clicking on the "Install Magento" link. It will install the latest version of Magento, and you can choose to install with or without the product sample data.
Do you have a test file I can download?
You can download a 100 MB test file from our data center.
Do you have any testimonials I could view?
You can find a compiled list of client reviews on our site, at Crucial Reviews, or at RatePoint.
Do you have SFTP?
Yes.
Do you install Magento for free?
Because we offer a one-click installer for Magento, we do not offer free installations.
Do you offer 24/7 technical support?
Yes.
Do you offer any discounts for non-profits?
We are open to solicitation for sponsorship. Each Open Source project or non-profit business is evaluated on a case-by-case basis. Submit a request if you would like to be considered.
Do you offer any one-click installers?
None of our hosting plans come with automated or one-click installers, such as Fantastico, Installatron, or SimpleScripts.
Do you offer custom hosting plans?
No.
Do you offer RVSkin?
No, we use cPanel 11, which has over 10 styles to choose from.
Do you offer webmail access?
None of our hosting plans come with webmail. All of our clients are urged to use a third-party email service, such as Google Apps. You are free, however, to install your own webmail application.
Do you outsource your support?
Technical support is outsourced to a US-based company that we have been working with since the beginning. All of our support staff are citizens of the United States and English is their first language.
Do you provide support for Magento?
No, we do not provide application support for Magento. Please review our Support Scope to see what we do support.
Do you provide support?
Split-Virtual is unmanaged, so we do not provide any support or monitoring services. You have full root access, can restart your container and services running, create and restore backups, or completely reinstall your container back to its default state.
Do you provide the links and banners?
Yes, we provide a wide selection of links and banners in several colors, designs, and sizes, as well as text for you to use throughout your site. You will find the latest banners and promotions inside the affiliate control panel.
Do you push domain names?
We do not push domain names to other eNom accounts. If you would like to have your domain under your eNom account, you will need to transfer it away from Crucial.
Do you support anonymous FTP?
No.
Do you support Cold Fusion, ASP, or .NET services?
Nope! We love LAMP (Linux, Apache, MySQL, PHP).
Do you support Microsoft FrontPage extensions?
No.
Do you support the InnoDB storage engine for MySQL?
Yes, the InnoDB storage engine is enabled for MySQL.
Do you support WordPress or phpBB?
Yes. Pretty much every PHP application is supported.
How are sales tracked?
Sales are tracked using either cookies, or the promotional code used. A cookie is a tiny text file that tracks which affiliate sent the customer and what type of link they used. It does not record email addresses or any other personal information.
How are visitors with cookies disabled tracked?
Over 99% of all internet users have cookies enabled in their browsers. Cookie-based technology is a reality that will remain part of consumer tracking for quite some time. In the highly unlikely situation that a customer has cookies disabled, the customer is out of the range of publisher tracking and sales that occur cannot be tracked. You can also create your own coupons and sales can be tracked that way.
How are your plans optimized for Magento?
When other hosting companies say they're optimized for Magento, what they really mean is, "Yes, we meet the system requirements for Magento."
How can I track the success of my affiliate program?
Account activity, such as the number of conversions, clicks, commissions, and account status, can be viewed in real-time through the affiliate program summary and in-depth stats of your account. Simply login to your affiliate control panel to view this information. You can also use our desktop application for live statistics and real-time commission alerts!
How do I cancel my account?
To cancel your account, please fill out our cancellation form.
How do I clear my local DNS cache?
When you make a change to your domain, like update the nameservers, switch it to another IP address, or change the A or CNAME records, you'll likely need to flush your local DNS cache to get the updated information.
How do I get paid?
You can choose to receive your payment through a check in the mail, or through PayPal. We recommend PayPal because it's quicker and utilizes direct deposit for confirmed members.
How do I setup custom nameservers?
Nameservers must be registered with the holding registrar of the domain in question. For example, if your domain is registered through the eNom registrar, then your nameservers must be registered with eNom for them to be globally available for name resolution.
How do I transfer a domain from Crucial?
As long as the domain is not expired, you can transfer a domain name to another registrar. You will need to ask your new registrar how to transfer a domain name.
How do I transfer a domain name to Crucial?
As of May 11, 2008, we no longer accept domain transfers.
How do I transfer a Yahoo! domain to Crucial?
When you register a domain with Yahoo! your domain is locked automatically. To unlock your Yahoo! domain you'll need to go to your "Domain Control Panel" and click on the "Edit Domain Locking" link. Once you access this page, you'll see your domain lock status. Click on the "Unlock Domain" button to change the lock status.
How do you protect my website from spam, viruses, and hackers?
Crucial has state-of-the-art security measures in place. We offer a variety of spam reduction solutions, including the popular SpamAssasin and ClamAV anti-virus software. We also offer a boxtrapper service that requires users to authenticate themselves to you prior to you receiving their email.
How does an affiliate program work?
Affiliate programs are one of the most effective and low-maintenance ways to make money on the internet. Most likely, you already have links to other websites on your website. When you become a Crucial affiliate, you will be supplied with a range of banners and text links that you can place within your site. When a user clicks on one of your links, their activity will be tracked by our affiliate software. You will earn a commission for every visitor you bring and every purchase made.
How fast will my account be created?
For Split-Shared, this can take up to 24 hours to setup, but is usually available with the first couple hours after the order is received.
How is payment made, monthly or yearly?
That's up to you! You can by monthly or yearly.
How is this different than a dedicated server?
A Split-Dedicated server uses virtualization technology to provide a similar hosting experience to a physical dedicated server. Because you share the cost of the entire server with additional clients, your Split-Dedicated container easily outperforms a similarly priced dedicated server.
How is this different than a dedicated server?
A Split-Virtual server uses virtualization technology to provide a similar hosting experience to a physical dedicated server. Because you share the cost of the entire server with additional clients, your Split-Virtual container easily outperforms a similarly priced dedicated server.
How is this different than shared hosting?
Split-Dedicated is different from shared hosting in several ways. In a shared hosting environment, your website is competing for resources with hundreds—and in some cases thousands—of other clients' websites. Not only do you share the same limited pool of server resources, but server software as well, such as HTTP, MySQL, and PHP.
How is this different than shared hosting?
Split-Virtual is different from shared hosting in several ways. In a shared hosting environment, your website is competing for resources with hundreds—and in some cases thousands—of other clients' websites. Not only do you share the same limited pool of server resources, but server software as well, such as HTTP, MySQL, and PHP.
How long has Crucial been in business?
Since March 2006. Crucial Management and ownership has roots going
How many data centers are your servers in?
We employ the SoftLayer data center for all servers. We have DNS and monitoring servers located in Seattle, Washington, Dallas, Texas, and Washington, D.C. You can read more about the data centers here.
How many domains can I host?
Since you do not share your container, there is no limit to how man domains you can host.
How many domains can I host?
Unlike Split-Dedicated, where there are no limits on how many domains you can host, Split-Shared is limited to 1, 3, or 5 addon domains depending on what tier you are looking at.
How many domains can I host?
Since you do not share your container, there is no limit to how man domains you can host.
How many websites do you put on a server?
The client-to-server ratio for all of our hosting products can be found on our hosting comparison page.
How much does it cost to become a Crucial affiliate?
Absolutely nothing. There is no cost to become a Crucial affiliate. You don't even need to host with us!
How secure is my credit card information?
We take every precaution in protecting your personal information. All credit card information is stored in an encrypted format on a private Crucial web server. Please see our Privacy Policy for more information.
I have a question that’s not here, help!
Not a problem. If you have a question that you can't find an answer to, contact us and we would be happy to help.
I have X number of products, what plan should I choose?
Please see the table on this page to see what plan would best fit your store based on the size of your catalog.
Is all of the disk space available for use?
No. Unlike shared hosting, where you get what you pay for, containers are different. The disk space you receive is for the entire container, which includes the space needed for the OS, MySQL, PHP, etc.
Is cURL installed on your servers?
Yes. We maintain current versions of most popular server software.
Is tax included with my monthly or yearly plan?
Yes.
Is technical support free?
Absolutely, 100% free.
Is there a limit on how many emails can be sent per hour?
Split-Shared is limited to 100 outgoing emails per hour for a single account.
Is version control software available?
Yes, Subversion and Git are available on all Split-Shared plans.
My domain name is registered with you, how will I know when to renew?
You will receive an invoice via email when your domain is about to expire, which will give you plenty of time to renew it.
What Apache version do you have installed?
We maintain the latest stable release of Apache.
What are some of the default PHP values?
Here are some of the common default values we set for PHP:
What are your guarantees backed by?
We have a 30 day money back guarantee on our Split-Shared hosting products.
What are your primary and secondary DNS numbers?
We have three nameservers, although you only need to use two of them:
What currency are your fees in?
USD.
What do you consider excessive amounts of resources?
Your site repeatedly crashing the server you are on.
What domain name extensions can I register with Crucial?
Please see our list of available TLDs to see what domain extensions we offer and their yearly price.
What is a whois lookup?
Whois is a protocol that is widely used for querying a database in order to determine the owner of a domain name or IP address on the Internet.
What is an EPP Authorization Code?
The EPP Authorization Code (EPP Auth Code or EPP Authorization Key) is a 6- to 16-character code assigned by the registrar at the time the .com, .net, .biz, .org, .info or .name domain name was created. The authorization transfer key is basically a password for the domain. Auth codes are an extra security measure, ensuring that only the owner of the domain can make transfers.
What is domain name propagation?
Propagation is the period of time, or delay, involved in sending your domain name's address information to all the various name servers in the world. Nameservers intentionally keep track of addresses for domain names in their memory for a specific period of time. This speeds up the process of looking up an address for a domain name.