Pre-Sales
Are you selling from a reseller account?
Absolutely not.
Do you allow adult content to be hosted on your servers?
Yes, assuming it's legal.
Do you have any testimonials I could view?
You can find a compiled list of client reviews on our site, at Crucial Reviews, or at RatePoint.
Do you offer 24/7 technical support?
Yes.
Do you offer any discounts for non-profits?
We are open to solicitation for sponsorship. Each Open Source project or non-profit business is evaluated on a case-by-case basis. Submit a request if you would like to be considered.
Do you outsource your support?
Technical support is outsourced to a US-based company that we have been working with since the beginning. All of our support staff are citizens of the United States and English is their first language.
How fast will my account be created?
For Split-Shared, this can take up to 24 hours to setup, but is usually available with the first couple hours after the order is received.
How long has Crucial been in business?
Since March 2006. Crucial Management and ownership has roots going
How many data centers are your servers in?
We employ the SoftLayer data center for all servers. We have DNS and monitoring servers located in Seattle, Washington, Dallas, Texas, and Washington, D.C. You can read more about the data centers here.
How many websites do you put on a server?
The client-to-server ratio for all of our hosting products can be found on our hosting comparison page.
How secure is my credit card information?
We take every precaution in protecting your personal information. All credit card information is stored in an encrypted format on a private Crucial web server. Please see our Privacy Policy for more information.
I have a question that’s not here, help!
Not a problem. If you have a question that you can't find an answer to, contact us and we would be happy to help.
Is technical support free?
Absolutely, 100% free.
Is there a limit on how many emails can be sent per hour?
Split-Shared is limited to 100 outgoing emails per hour for a single account.
What are your guarantees backed by?
We have a 30 day money back guarantee on our Split-Shared hosting products.
What currency are your fees in?
USD.
What do you consider excessive amounts of resources?
Your site repeatedly crashing the server you are on.
What is your spam and bulk email policy?
You can read that policy here.
What is your typical support response time?
The average response time for a technical support ticket is 19 minutes, and the average resolution tim is 25 minutes.
What type of payments do you accept?
We accept all major debit and credit cards (Visa, MasterCard, American Express, Discover), PayPal, and Check or Money Order (for yearly billing terms only).
Where is your company located?
Phoenix, Arizona.
Where is your staff located?
Phoenix, Arizona.
Will my information be shared or resold with any other company?
Of course not! Check out our Privacy Policy.
Will your company be around for a long time?
Crucial will be around for a very long time.